This Privacy Policy describes how WAGT LTD ("Wellmap", "we", "us", or "our") collects, uses, and shares information about you when you use our website wellmap.co and related services (the "Service").
1. Who We Are
WAGT LTD is a company registered in England and Wales (Company No. 15218275), with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
For data protection enquiries, contact us at: info@wellmap.co
2. Information We Collect
We collect information you provide directly to us:
- Consultation requests: name, email address, phone number, and medical procedure of interest when you submit a consultation request form.
- Clinic applications: clinic name, country, email, website, and specializations when a clinic applies to be listed.
- Chat interactions: messages you send to our AI assistant. These are used to generate responses and are not stored permanently.
We also collect information automatically:
- Usage data: pages visited, time spent, referral source, via Google Analytics (GA4).
- Technical data: IP address, browser type, device type, operating system.
- Cookies: see Section 6 below.
3. How We Use Your Information
We use the information we collect to:
- Forward your consultation request to the clinic you selected
- Send you a confirmation email when you submit a request
- Process clinic listing applications
- Improve and personalise our Service
- Analyse usage patterns to improve content and features
- Comply with legal obligations
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases:
- Contract: to fulfil your consultation request or clinic application.
- Legitimate interests: to improve our Service, prevent fraud, and ensure security.
- Consent: for analytics cookies and marketing communications where required.
- Legal obligation: where required by applicable law.
5. How We Share Your Information
We share your information only in the following circumstances:
- With clinics: when you submit a consultation request, we share your name, email, phone, procedure, and message with the clinic you selected.
- Service providers: we use Supabase (database), Vercel (hosting), Resend (email), and Google Analytics (analytics). Each is bound by appropriate data processing agreements.
- Legal requirements: if required by law, court order, or governmental authority.
We do not sell your personal data to third parties.
6. Cookies
We use the following cookies:
- Google Analytics (_ga, _ga_*): analytics cookies that help us understand how visitors use our site. These cookies collect anonymised data.
- Vercel Analytics: anonymised performance data.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
7. Data Retention
- Consultation requests: retained for 2 years, then deleted.
- Clinic applications: retained for 3 years.
- Analytics data: retained for 14 months (Google Analytics default).
8. Your Rights
Under GDPR and UK data protection law, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Request deletion of your personal data
- Object to or restrict processing of your personal data
- Data portability
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, contact us at info@wellmap.co. We will respond within 30 days.
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
9. International Transfers
Your data may be processed outside the UK or EEA by our service providers (e.g. Supabase uses US-based infrastructure). Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses.
10. Children's Privacy
Our Service is not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.
12. Contact Us
For any questions about this Privacy Policy or our data practices:
WAGT LTD
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
info@wellmap.co